Terms & Conditions
Products and Suppliers
ILIKEA TRAVEL is acting as an intermediary or as a "Booking Agent" for products and services on behalf of our suppliers: airline, hotel accommodation, transportation companies, tour operators, restaurants etc. Thus, the airline carriers, hotels and other suppliers providing tour services are independent contractors and are not agents, employees, or with joint venture with ILIKEA TRAVEL.
Documentation
Our general practice is to send documents electronically. Hard copies of the said documents can be requested but will be subjected to delivery fees.
Cancellations and Changes by Suppliers
There are instances that your Suppliers may cancel or amend your bookings or some part of it. In these cases, we guarantee that you will be advised promptly of any changes. As your booking agent, we will the one to coordinate with the supplier regarding your options or possible alternatives. In this regard, we always ask our clients to provide their email address and emergency contact numbers for easier communication.
Making Changes / Cancellation Request of your Booking
It is within the terms and conditions of our supplier/s that once the booking has been finalized, any changes/cancellation will be subject to penalties. Please take note that there are products and/or services that are non-refundable. Thus, make sure to always read the restrictions of your bookings before you proceed to finalization.
Travel Documents and Destinations
It is clients’ responsibility to ensure that all of the details on your travel documents are correct. Our agents will always verify all the information in your booking before proceeding to finalization. In case of discrepancies, please notify your agent as soon as possible to avoid complications.
GENERAL TERMS & CONDITIONS
Ticket /Tour Package is strictly NON-REFUNDABLE/NON-REROUTEABLE/NON TRANSFERRABLE.
Itinerary may change due to local weather condition or any other unavoidable circumstances.
Minor passengers below 18 years old must be accompanied with parents, either mother or father. Otherwise, guardian must secure clearance from DSWD.
Passengers must check the airline website (Under manage booking section) or travel agency for any flight changes before your flight. Travel Agency is not liable for missed airport transfers or Tours Due to Flight Delays or Changes.
Passenger guarantees that the names in the booking are correct and same spelling with the passports/valid I.D.
No Show on booked dates will render services forfeited. No refund will be extended for any unused services.
Guests should be in the lobby on time for the tour/ departure airport transfer pick up. We will not be held liable if they fail to catch the seat in coach arrangement resulting to an unnecessary incident.
In case of Force Majeure (Eg. Emergencies, Accident, Storm, Rally, Typhoon, Etc.) Which are beyond our control, ILIKEA TRAVEL will not be liable to any surcharges/penalties imposed by the hotel/ resort and other suppliers.
If Flight has been cancelled by the Airline, Airfare may be refundable and rebookable subject to airline policies while Land Arrangement is rebookable & refundable by Travel Credit Only.
INSURANCE: Tour packages does not include Travel Insurance and we highly recommend that you purchase full coverage prior to your travel. Should you fail to secure travel insurance, then you accept full responsibility and indemnify ILIKEA TRAVEL for any and all costs that may arise.
INTERNATIONAL TRAVEL
Passenger is responsible for obtaining all required travel documents, visas and permits, and for complying with the laws, regulations, orders, demands and travel requirements of countries of origin, destination or transit. ILIKEA TRAVEL does not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.
Passenger guarantees that the passports are valid 6 months upon departure and arrival and is not tampered or damaged. Passenger must shoulder any charges/damages caused by invalid/expired travel document.
Immigration/Airport Personnel has the right to subject passenger to questioning or interview upon exit. Travel Agency will not be liable for any immigration decision to not allow passenger to depart due to any circumstances.
Government employees must secure a Travel Authority from their respective department heads before travelling outside the country.
TOUR / LAND ARRANGEMENT
JOINED TOURS / TRANSFERS: Driver / Tour Guide can only wait for you for 5 minutes. Guests should be in the lobby on time for the tour/ departure airport transfer pick up. We will not be held liable if you fail to catch the seat in coach arrangement resulting to an unnecessary incident.
PERSONAL BELONGINGS: Passengers are responsible for the safety of their own belongings. We accept no responsibility for loss or damage of a personal belongings.
CONDITIONS: ILIKEA TRAVEL reserves the right to cancel or re-schedule a tour if group numbers are insufficient to confirm a group departure. We also reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the tour to assure the safety of all passengers.
HOTEL POLICY
Hotel Standard Check in time is at 1400h to 1500h and standard check out time is 1200nn.
Early check-in is subject to room availability. Late checkouts will automatic charge one (1) night.
All room categories (bed configuration) are subject to availability upon check-in.
DOMESTIC TRAVEL
TOUR / LAND ARRANGEMENT
JOINED TOURS / TRANSFERS: Driver / Tour Guide can only wait for you for 10 minutes. Guests should be in the lobby on time for the tour/ departure airport transfer pick up. We will not be held liable if you fail to catch the seat in coach arrangement resulting to an unnecessary incident.
PERSONAL BELONGINGS: Passengers are responsible for the safety of their own belongings. We accept no responsibility for loss or damage of a personal belongings during the trip.
CONDITIONS: ILIKEA TRAVEL reserves the right to cancel or re-schedule a tour if group numbers are insufficient to confirm a group departure. We also reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the tour to assure the safety of all passengers.
HOTEL POLICY
Hotel Standard Check in time is at 1400h and standard check out time is 1200h.
Early Check in is subject to room availability. Late checkouts will automatic charge one (1) night.
All room categories (bed configuration) are subject to availability upon check-in
By Booking with ILIKEA TRAVEL, you are acknowledging that you have read our terms and conditions and that you agree to be bound by them.